These general conditions of sale (hereinafter the "General Conditions") shall apply to any purchase made by an Internet user / natural person (hereinafter the "CUSTOMER") on the website paulasilvan.com (hereinafter the "WEBSITE") to Paula Silván, Personal, with registered office in Valencia (Spain) and NIF number 85090700S and email: info@paulasilvan.com (here in after the "SELLER").


Any order placed on the WEBSITE necessarily i mplies unreserved acceptance by the CUSTOMER of these general conditions.

Article 1. Definitions

The terms used below have, in these General Conditions, the following meaning:

  • «CUSTOMER»: means the co-contractor of the SELLER, who guarantees to be a consumer as defined by Spanish law and jurisprudence. For these purposes, it is expressly provided that the CUSTOMER acts outside any usual or commercial activity.
  • «DELIVERY»: refers to the f irst delivery of the PRODUCTS ordered by the CUSTOMER to the delivery address i ndicated in the order.
  • «PRODUCTS»: refers to all the products available on the WEBSITE.
  • «TERRITORY»: refers to SPAIN.

Article 2. Purpose

The present General Conditions regulate the sale of the SELLER's PRODUCTS to its CUSTOMERS.

The CUSTOMER i s clearly i nformed and acknowledges that the WEBSITE is intended exclusively for consumers. Professionals must contact the SELLER's sales department i n order to be able to benefit f rom specific contractual terms and conditions.

If the CUSTOMER does not accept these terms and conditions, please refrain from continuing to use our WEBSITE.

Article 3. Acceptance of the general conditions

The CUSTOMER undertakes to carefully read these General Conditions and accepts them before proceeding to the payment of the order of the PRODUCTS placed on the WEBSITE. The present General Conditions are included at the bottom of each page of the WEBSITE by means of a link and must be consulted before being able to place an order. The CUSTOMER is invited to carefully read, download and print the General Conditions and to keep a copy.

The SELLER advises the CUSTOMER to read these General Conditions when placing a new order, being the latest version of these General Conditions applicable to each of them.

By clicking on the f irst button to place the order and on the second button to confirm the order, the CUSTOMER acknowledges having read, understood and accepted these General Conditions without l imitations or conditions.

Article 4. Purchasing products on the WEBSITE.

In order to purchase any PRODUCT, the CUSTOMER must be over 18 years of age and have sufficient legal capacity, or if a minor, be able to justify the permission of their l egal representatives. The CUSTOMER is invited to provide the necessary i nformation to identify him/her, by completing the available form on the WEBSITE.

The sign (*) indicates the mandatory f ields that must be f illed in by the CUSTOMER in order for the order to be processed by the SELLER. The CUSTOMER can verify on the WEBSITE the status of his/her order. The tracking of the DELIVERY can be carried out, if necessary, online by certain carriers. The CUSTOMER can also contact the SELLER's sales department at any time by email at info@paulasilvan.com, in order to obtain information about the status of his/her order.

The information provided by the CUSTOMER to the SELLER at the time of placing the order must be complete, accurate and up to date.

The SELLER reserves the right to request the CLIENT to confirm, by any appropriate means, his/her identity, his/her eligibility and the information provided.

Article 5. Orders

Article 5.1 Characteristics of the PRODUCTS

The SELLER shall endeavor to present as clearly as possible the main characteristics of the PRODUCTS ( based on the information files available on the WEBSITE) and the mandatory information that the CUSTOMER must receive in accordance with the applicable rights. 

The CUSTOMER undertakes to carefully read this information before placing an order on the WEBSITE.

The SELLER reserves the right to modify the selection of PRODUCTS available on the WEBSITE, in particular in the event of problems encountered with its suppliers.

Unless expressly otherwise stated on the WEBSITE, all the PRODUCTS sold by the SELLER are new and comply with the European legislation and with the standards applicable in Spain.

Article 5.2. Order procedure

PRODUCT orders are placed directly on the  WEBSITE.  To place an order, the CUSTOMER must follow the steps described below (however, depending on the browser used by the Customer, these may vary slightly).  

5.2.1. Selection of the PRODUCTS and purchasing options.

The  CUSTOMER  must  select  the  PRODUCT(s) of his/her choice by clicking on the PRODUCT(s) chosen and selecting the desired characteristics and  quantities. Once the PRODUCT has been selected, the PRODUCT will be saved in the CUSTOMER's shopping cart. The latter will then be able to add as many additional PRODUCTS as he/she wishes.

5.2.2. The Orders
Once  the  PRODUCTS  have  been  selected  and  saved  in  his  basket,  the  CUSTOMER  shall  click  on  the  basket  and  verify  that  the  contents  of  his  order  are  correct.  If  the  CUSTOMER  has  not  done  so  yet,  he/she  will  then  be  invited to identify him/herself or to register.

Once  the  CUSTOMER  has  validated  the  contents  of  the  basket  and  has  logged  in/registered,  an  automatically  completed  online  form  will  appear  with  a  summary  of  the  price,  the  applicable  taxes  and,  if  applicable,  the  delivery costs.

The  CUSTOMER  is  invited  to  verify  the  content  of  his  order  (including  the  quantity,  the  characteristics  and  the  references  of  the  PRODUCTS  ordered,  the  billing  address,  the  means  of  payment  and  the  price)  before  validating its content.

The  CUSTOMER  may  then  proceed  to  pay  for  the  PRODUCTS  by  following  the  instructions  provided  on  the  WEBSITE  and  provide  all  the  information  necessary  for  the  invoicing  and  DELIVERY  of  the  PRODUCTS.  For  PRODUCTS  with  different  options  available,  their  specific  references  appear  when  the  correct  options  have  been  selected. The orders placed must include all the information necessary for the order to be processed correctly. 

The CUSTOMER must a lso select the chosen delivery method.  

5.2.3. Acknowledgment of receipt

Once  all  the  steps  described  above  have  been  completed,  a  confirmation  of  the  receipt  of  the  CUSTOMER's  order  will  appear  on  the  WEBSITE.  A  copy  of  the  acknowledgment  of  receipt  of  the  order  will  be  automatically  sent to the CUSTOMER by email, provided that t he e-mail address communicated in the f orm is correct. 

The SELLER shall not s end any order confirmation by postal or telematic mail.  

5.2.4. Billing

Through the order, the CUSTOMER must provide the information necessary for invoicing (the sign (*) indicates the mandatory fields that m ust be filled in for the CUSTOMER's o rder to be processed by the SELLER). 

The CUSTOMER must also clearly indicate all information relating to the ORDER, in particular the exact DELIVERY address, as well as any possible access code to the DELIVERY address. 

Neither the order receipt that the CUSTOMER has placed online, nor the acknowledgement of receipt of the order that the SELLER sends to the  CUSTOMER  by  e-mail,  shall  constitute  an  invoice. 

Whatever the method of order or payment used, the CUSTOMER will receive  the  original  invoice at the time of DELIVERY of the PRODUCTS, inside the package.  

5.3. Order date

The order date is the date on which the SELLER acknowledges receipt of the order online. The deadlines indicated on the WEBSITE do not begin to run until this date. 

5.4. Price

For all PRODUCTS, the CUSTOMER shall find on the WEBSITE the prices indicated in euros, including  taxes, as well as the applicable delivery costs  ( depending on the weight of the package, without packaging and gifts, the DELIVERY address and the carrier or mode of transport chosen). 

The  prices  include  in  particular  the  value  added  tax  (VAT) at the rate applicable on the date of the order. Any change in the rate may be passed on to the PRODUCTS as from the date on which it becomes effective. 

The applicable VAT rate shall be expressed as a percentage of the value of the PRODUCT sold. 

The  prices  of  the  SELLER's  suppliers  are  subject  to change.  Consequently, the price indicated on the WEBSITE may change. They may also be modified in the event of special offers or sales. 

The  applicable prices shall be those indicated on the WEBSITE on the date the order is placed by the CUSTOMER.  

5.5. The Availability of PRODUCTS.

The SELLER shall apply "just in time" stock management.  

Consequently,  depending  on  the  case,  the  availability  of  PRODUCTS  will  depend  on  their  existence  in  the  SELLER's stocks. 

The SELLER undertakes to f ulfill orders received subject to the availability of the PRODUCTS. 

The  unavailability  of  a  PRODUCT  shall  in  principle  be  indicated  on  the  PRODUCT  page  in  question.  The  CUSTOMERS may also be informed of t he restocking of the P RODUCT by the SELLER. 

In  any  case,  if  the  unavailability  of  the  PRODUCT  has  not  been  indicated  at  the  time  of  the  order,  the  SELLER  undertakes to inform t he CUSTOMER without delay if the PRODUCT is unavailable. 

The SELLER may, at t he request of the CUSTOMER: 

Ship all the PRODUCTS together, as soon a s the unstocked PRODUCTS are available again. 

Proceed  with  a  partial  shipment  of  the  PRODUCTS  available  at  that  time,  and  ship  the  rest  of  the  order  when  the others are available, with express mention o f the additional transport costs that may arise.  To propose an alternative PRODUCT of equivalent q uality and price, accepted by the CUSTOMER. 

If  the  CUSTOMER  decides  to  cancel  his  order  for  unavailable  PRODUCTS,  he  will  be  reimbursed  for  all  sums  paid for such PRODUCTS within thirty (30) days of payment. 

Article 6. Right of withdrawal

The modalities of the right o f withdrawal are set out in the "withdrawal policy", available at  Annex 1  to these General Conditions and accessible at the bottom of each page of the WEBSITE via hyperlink.  

Article 7. Payment

7.1. Means of payment:

The  CUSTOMER  may  pay  for  his/her  PRODUCTS  online  on  the  WEBSITE  using  the  means  of  payment  proposed by the SELLER. 

The  CUSTOMER  guarantees  to  the  SELLER  that  he/she  has  all  the  authorizations  required  for  the  means  of  payment chosen. 

The  SELLER  shall  take  all  necessary  measures  to  ensure  the  security  and  confidentiality  of  the  data  transmitted  online during the online payment process on t he WEBSITE. 

It  is  specified  that  all  information  relating  to  the payment  made  is  transmitted  to  the  WEBSITE's  bank  and  is  not processed on the WEBSITE.  

7.2. Date of payment:

In  the  event  of  a  single  payment by  credit  card,  the  CUSTOMER's  account  shall  be  debited  at  the  time  of  ordering the PRODUCTS on the WEBSITE.

In  case  of  partial  DELIVERY,  the  total  amount  will  be  debited  from  the  CUSTOMER's  account  without  delay  at  the  time  the  first  package  is  shipped.  If  the  CUSTOMER  decides  to  cancel  his  order  for  unavailable  PRODUCTS,  the refund will be made i n accordance with the last paragraph of article 5.5 of these General Conditions. 

7.3. Delays or refusal of payment:

If  the  bank  refuses  to  debit  a  credit  card  or  other  means  of  payment,  the  CUSTOMER  shall  contact  the  SELLER's Customer Service in order to pay for the o rder by any other valid means of payment. 

In  the  event  that,  for  whatever  reason,  opposition,  refusal  or  other,  the  transmission  of  the  cash  flow  due  by  the CUSTOMER is impossible, the order will be cancelled and the sale automatically terminated.  

Article 8. Proof and archiving. 

Any  contract  concluded  by  the  CUSTOMER  corresponding  to  an  order  exceeding  €120  (taxes  included)  will  be  archived  by  the  SELLER  for  a  period  of  5  years. 

The  SELLER  agrees  to  archive  the  information  in  order  to  monitor the transactions and to make a copy of the contract at the CUSTOMER's request. 

In  the  event  of  a  dispute,  the  SELLER  will  be  able  to  prove  that  the  electronic  monitoring  system  is  reliable  and  guarantees the integrity of the transaction.  

Article 9. Transfer of ownership.

The  SELLER  remains  the  owner  of  the  delivered  PRODUCTS  until  the  moment  of  full  payment  by  the  CUSTOMER. 

The  above  provisions  do  not  preclude  the  transfer  to  the  CUSTOMER,  at  the  time  of  receipt  by  the  CUSTOMER  or  by  a  third  party  designated  by  the  CUSTOMER  other  than  the  carrier,  the  risks  of  loss  or  damage  to  the PRODUCTS that are the subject of the reservation of ownership, as well as the risks of damage that may entail.  

Article 10. Delivery

The  terms  and  conditions  of  DELIVERY  of  the  PRODUCTS  are  those  provided  for  in  the  "delivery  policy"  referred  to  in  Annex  2  of  these  General  Conditions  and  accessible  at  the  bottom  of  each  page  of  the  WEBSITE  via  hyperlink.  

Article 11. Packaging

The  PRODUCTS  will  be  packaged  in  accordance  with  the  transport  regulations  in  force,  in  order  to  ensure maximum  protection  during  DELIVERY.  CUSTOMERS  undertake  to  respect  the  same  rules  when  returning  the  PRODUCTS in accordance with the conditions stated in Annex 1 - Withdrawal policy.  

Article 12. Guarantees.

12.1. Guarantee of conformity.

The  SELLER  undertakes  to  deliver  a  PRODUCT  in  conformity,  i.e.  suitable  for  the  expected  use  consisting  of  a  similar  good,  corresponding  to  the  description  provided  on  the  WEBSITE.  This  conformity  also  implies  that  the  PRODUCT  has  the  qualities  that  a  buyer  may  legitimately  expect  with  regard  to  the  public  statements  made  by  the SELLER, including promotion and labelling. 

In  this  context,  the  SELLER  is  liable  for  any  defects  in  conformity  existing  at  the  time  of  delivery  and  for  any  lack  of  conformity  resulting  from  the  packaging,  assembly  instructions  or  installation  when  this  is  carried  out  under its responsibility. 

Any  action  arising  from  lack  of  conformity  will  be  barred  after  two  (2)  years  from  the  delivery  of  the  PRODUCT.In  the  event  of  non-conformity,  the  CUSTOMER  may  request,  at  his/her  choice,  the  replacement  or  repair  of  the  PRODUCT.  In  any  case,  in  the  event  that  the  cost  of  the  CUSTOMER's  choice  is  manifestly  disproportionate  in  relation  to  another  option,  taking  into  account  the  value  of  the  PRODUCT  or  the  importance  of  the  defect,  the  VENDOR  may  proceed  to  reimburse  the  CUSTOMER,  regardless  of  the  option  chosen  by  the CUSTOMER. 

In  the  event  that  replacement  or  repair  is  impossible,  the  SELLER  undertakes  to  refund  the  price  of  the  PRODUCT  30  days  after  receipt  of  the  returned  PRODUCT  and  in  exchange  for  the  return  of  the  PRODUCT  by  the CUSTOMER to the f ollowing address: Valencia (Spain). 

The  CUSTOMER  is  exempted  from  providing  proof  of  the  existence  of  a  defect  of  conformity  of  the  PRODUCT  during the six (6) months following the delivery of the goods. 

It  is  specified  that  this  legal  guarantee  of  conformity  applies  independently  of  the  commercial  guarantee,  if  any,  on the PRODUCTS.

12.2. Warranty for hidden defects

The SELLER  undertakes  to  guarantee  the  hidden  defects  of  the  PRODUCT sold which are likely to render  it defective for  the  use  for which  it  should  be  intended,  or  which  diminish  it  in  such  a  way  that  the  CUSTOMER   would not have purchased it or would have paid a l ower price, if he/she had known about it. 

This warranty  allows  the  CUSTOMER,  who  can  prove  the  existence  of  a  hidden  defect,  to  choose  between   reimbursement of  the  price  of  the  PRODUCT  if  it  is  returned  or  reimbursement  of  part  of  the  price  if  it  is  not   returned. 

In the  event  that  replacement  or  repair   is impossible, the SELLER  undertakes to refund the price of the PRODUCT within  thirty  (30)  days  of  receipt  of  the  returned  PRODUCT  and  in  exchange  for  the  return  of  the   PRODUCT by the CUSTOMER to the following address: Valencia (España / Spain). 

The resulting  action  for  hidden  defects  must  be  brought  by  the  CUSTOMER  within  two  (2)  years  from  the   discovery of the defect.  

Article 13. Liability.

The responsibility of the SELLER can in no case be established in case of non-execution or bad execution of the contractual obligations attributable to the CUSTOMER, at the time of carrying out his order.

The SELLER may not be held responsible, or be considered in breach of the General Conditions, for any delay  or non-execution, when the cause of the delay or non-execution is linked to a case of force majeure or of an  accidental event as defined by the jurisprudence of the Spanish Courts.

It is also specified that the SELLER does not control the websites that are directly or indirectly linked to the  WEBSITE. Consequently, it is excluded, to the extent permitted by law, from any liability related to the  information published therein.

Hyperlinks to these websites are provided for information purposes only and do  not imply any guarantee as to their content. 

Article 14. Personal data

The SELLER collects on the WEBSITE personal data of its CUSTOMERS, including through the use of cookies. CUSTOMERS can disable cookies by following the instructions provided by their browsers. More information on our cookie policy is provided in Article 15 of these General Terms and Conditions of Sale. 

14.1 Data controller:

The SELLER, with registered o ffice at C/ Buen Orden, 8 - 46008 - Valencia - Spain. 

14.2 Collection of your data:

The data we have about you are those that you have initially provided to us and those that are generated during the relationship and interactions. 

14.3 Purposes of processing:

The data collected by the SELLER will be used for the purpose of processing your orders placed through the WEBSITE, managing the CLIENT's account, analyzing your orders and, sending you mailings for promotional purposes, newsletters, promotional offers and/or information about products and services similar to those purchased, unless the CLIENT does not wish to receive such communications from the SELLER.

CUSTOMERS may object to receiving promotional e-mails at any time by logging into their account or by clicking on the hyperlink provided for this purpose under each offer received by e-mail, or by sending an e-mail to the Data Protection Officer. 

14.4 Legal basis for processing:

The processing of the CUSTOMER's personal data related to the maintenance of its relationship with the SELLER as a customer, is legitimated as being necessary to comply with the contractual obligations arising from this relationship.

The processing of the CUSTOMER's personal data for the sending of promotional information about products and services of the SELLER similar to those initially contracted with the CUSTOMER, responds to a legitimate interest of the SELLER and is authorized by the regulations in force. 

14.5 Recipients:

The data may be communicated, in whole or in part, to the SELLER's service providers involved in the order. For commercial purposes, the SELLER may transfer the names and coordinates of its CUSTOMERS to its partners, provided that the CUSTOMERS have given their prior agreement at the time of their registration on the WEBSITE.

The SELLER will specifically ask the CUSTOMERS if they want their personal data to be disclosed, they may change their mind at any time by contacting the SELLER. The SELLER may also ask its CUSTOMERS if they wish to receive commercial information from its partners. 

14.6 International transfers:

The SELLER has contracted the services of technology providers located in countries that do not have regulations equivalent to European regulations ("Third Countries").

These suppliers have signed with the SELLER the confidentiality and data processing contracts required by the regulations for suppliers located in Third Countries, applying the necessary guarantees and safeguards to preserve the privacy of the CUSTOMER.

In particular, in reference to the adequate or appropriate guarantees, i.e. Privacy Shield, etc. 

14.7 Retention period:

The personal data will be kept as long as the CUSTOMER maintains the relationship with the SELLER and, after the termination of such relationship for any reason, during the applicable legal statute of limitations. In this case, they will be processed for the sole purpose of proving compliance with the legal or contractual obligations of the SELLER.

At the end of said prescription periods, the CUSTOMER's data will be deleted or, alternatively, anonymized. 

14.8 Rights:

In accordance with Regulation (EU) 2016/679 on the Protection of Personal Data, the CUSTOMER benefits from a right of access, rectification, opposition (on legitimate grounds) and the deletion, portability, and/or limitation of this personal data. Likewise, the CUSTOMER will also have the right to withdraw his consent at any time for processing based on consent, without affecting the lawfulness of the processing based on consent prior to its withdrawal.

You may exercise these rights by sending an email to the address: info@paulasilvan.com, or by sending a mail to Valencia (España / Spain). It is specified that the CUSTOMER must be able to justify his/her identity, either by scanning an identity card, or by sending a p hotocopy thereof to the SELLER.

Also, if the CUSTOMER considers that the processing of his/her personal data violates the regulations or his/her privacy rights, he/she can p resent a complaint: 

- Before the Spanish Data P rotection Agency, through its electronic headquarters, or its postal address. 

Article 15. Cookies policy

A cookie is a file that is downloaded to your computer when you access certain websites. Cookies allow a website, among other things, to store and retrieve information about the browsing habits of a user or their computer and, depending on the information they contain and the way you use your computer, they can be used to recognise the user.

This WEBSITE uses its own cookies and third-party cookies.

Specifically, the third party service providers with which we have contracted a service for which the use of cookies is necessary are:

Name of the provider.

Purpose of the cookie.

Description of the purpose of the cookie.

You can allow, block or delete the cookies installed on your computer by configuring the browser options installed on your computer. If you do not allow the installation of cookies on your browser, you may not be able to access some of the s ections of our website. 

Article 16. Complaints

The SELLER will provide the CUSTOMER with a "Customer Helpline" at the following number: +34 (normal telephone number). Any written complaint from the CUSTOMER must be sent to the following postal address and email address: Valencia (España /Spain). 

Article 17. Intellectual property

All visual and sound elements of the WEBSITE, including the underlying technology used, are protected by copyright, trademark r ights or patents.

These elements are the exclusive property of the SELLER. Any person who edits a website and wishes to create a direct hyperlink to t he WEBSITE must request authorisation f rom the SELLER in writing.

This authorisation from the SELLER shall not in any case be final. This hyperlink must be removed at the VENDOR's request. Hyperlinks to the WEBSITE using techniques such as framing or in-line linking are strictly prohibited. 

Article 18. Validity of the General Conditions

Any change in the legislation or regulations in force, or any decision by the competent court invalidating one or more clauses of these General Terms and Conditions shall not affect the validity of the remaining clauses of these General Terms and Conditions.

Such modification or decision shall in no case authorise the CUSTOMERS to derogate from these General Terms and Conditions.

All conditions not expressly dealt with in the present Terms and Conditions shall be regulated in accordance with the customs of the retail trade sector.


Article 19. Modifications to the General Conditions

The present General Conditions apply to all purchases made online on the WEBSITE, as long as the WEBSITE is available.

The General Terms and Conditions shall be dated precisely and may be modified and updated by the SELLER at any time. The applicable General Terms and Conditions s hall be those in force at the time of the order.

The modifications m ade to the General Conditions shall not apply to PRODUCTS already purchased. 

Article 20. Jurisdiction and applicable law



Likewise, prior to any recourse to arbitration or in court, negotiation between the parties shall prevail in a spirit of loyalty and good faith in order to reach an amicable agreement to resolve any dispute relating to this contract, including its validity.

The party wishing to initiate the negotiation process shall inform the other party by registered letter with acknowledgement of receipt indicating the elements of the dispute. If at the end of a period of fifteen (15) days, the parties are unable to reach an understanding, the disputes will be submitted to the jurisdiction set out below.

During the negotiation process and until its completion, the parties are prohibited from taking any legal action against each other for the dispute under negotiation. As an exception, the parties shall be authorised to resort to the jurisdiction of interim injunctions or the initiation of a procedure does not entail the waiver by the parties of any amicable s ettlement clause, unless they expressly wish otherwise. 



Principle of withdrawal

As a matter of principle, the Customer has the right to return the PRODUCT to the SELLER or to a person designated by the latter, without undue delay, and no later than fourteen (14) days following the  communication of its notice of withdrawal, unless the SELLER proposes to take back the PRODUCT itself. 

Withdrawal period:

The withdrawal period expires fourteen (14) calendar days after the day on which the CUSTOMER, or a third  party other than the carrier and designated by the CUSTOMER, takes possession of the PRODUCT.

In the event that the CUSTOMER has ordered several PRODUCTS in a single ORDER giving rise to several DELIVERIES (or in the event of an order for a single PRODUCT delivered in several batches), the withdrawal period shall expire fourteen (14) calendar days after the day on which the CUSTOMER, or a third party other  than the carrier and d esignated by the CUSTOMER, takes possession of the last PRODUCT delivered.

If the CUSTOMER's order contains several PRODUCTS and these PRODUCTS are delivered separately, the  withdrawal period shall expire fourteen (14) calendar days after the day on which the CUSTOMER, or a third party other than the carrier and designated by the customer, takes possession of the last PRODUCT delivered. 

Notification of the right of withdrawal:

To exercise its right of withdrawal, the CUSTOMER must notify its decision to withdraw by means of a declaration made in an unequivocal manner ( for example, by letter sent by post, fax or e-mail) to: Valencia (España / Spain) or info@paulasilvan.com

For this purpose, you m ay also use the following form : 


To the attention of [*] (*coordinates of the SELLER)

Telephone number of the SELLER :

SELLER's e-mail address :

I hereby notify you of my withdrawal from the contract concerning the sale of the following PRODUCT:

Reference of the PRODUCT :

Invoice number :

No. of the order certificate :

- Ordered on [____________]/Received on [________________].

- Means of payment used :

- Name of the CUSTOMER and, if applicable, of the beneficiary of the order:

- Address of the CUSTOMER :

- Delivery address :

- Signature of the CUSTOMER (except in the case of transmission by post) : Signature of the CUSTOMER (except in the case of transmission by mail)

- Date

In order for the right of withdrawal to be respected, the CUSTOMER must send his communication concerning  the exercise of the right of withdrawal before the expiry of the deadline. 

Effects of withdrawal:

In the event of withdrawal by the CUSTOMER, the SELLER undertakes to reimburse all sums paid, including delivery costs ( with the exception of any additional costs arising from the CUSTOMER's choice of a mode of  transport other than the standard one offered by the SELLER) without undue delay and, in any event, no later  than fourteen (14) calendar days after the day on which the SELLER was informed of the CUSTOMER's wish to withdraw.

The SELLER will proceed with the reimbursement using the same means of payment as the one used for the  initial transfer, unless the CUSTOMER expressly agrees to a different means, in which case, this reimbursement will not entail any cost for the CUSTOMER.

The SELLER may defer reimbursement until receipt of the goods or  until  the CUSTOMER shows proof of having dispatched the goods, the date withheld shall be the earlier o f these two. 

Methods of return:

The CUSTOMER shall, without undue delay and, in any event, at the latest within fourteen (14) days following  communication of its decision to withdraw from this contract, return the good to: Valencia (España / Spain).

This deadline is understood to be respected if the CUSTOMER sends the PRODUCT before the expiry of the  fourteen (14) days. 

Return costs:

The CUSTOMER shall be responsible for the direct costs of shipping.

Condition of the returned good:

The PRODUCT must be returned in  accordance   with the SELLER's instructions    and including all the accessories delivered.

The CUSTOMER shall not be held liable except for any depreciation of the good resulting from handling other than that resulting from normal use of the PRODUCT.

In other words, the CUSTOMER has the possibility of testing the PRODUCT but cannot be held liable if it is the result of handling other than ordinary use of thePRODUCT. 


The PRODUCTS are packaged in accordance with the transport regulations in force in order to ensure maximum protection during DELIVERY. The CUSTOMER must respect the same rules when returning them. In this respect, the CUSTOMER may return the PRODUCT that does not suit him/her in its original packaging and in good condition, ready for remarketing. 

Exclusion of the right of withdrawal:

The right of withdrawal is excluded in the following cases:

-  Supply of goods or services whose price depends on the fluctuations of the financial market.

-  Supply of goods made to customer specifications or clearly personalised.

-  Supply of goods that a re likely to deteriorate or expire quickly.

-  Supply of audio or video recordings or sealed programmes that have been discarded after delivery.

-  Newspapers or magazines (except for subscription contracts).

-  Provision of accommodation services for purposes other than residential, transport of goods, car hire, catering or services linked to leisure activities if the offer provides for a specific date of execution.

-  Supply of goods which by their nature require to be combined with other products.

-  Supply of sealed goods which cannot be reshipped for protection reasons.

-  Supply of alcoholic beverages whose price has been agreed at the time of conclusion of the sales contract, whose delivery can only be made after 30 days and whose value depends on market fluctuation and is not influenced by the SELLER.

-  Supply of a number of contents not supplied in dematerialised form if performance has begun with the prior agreement of the consumer, who has a lso acknowledged that he will lose his right of withdrawal.

-  Contracts concluded at public auctions. 



Delivery area:

The PRODUCTS can only be delivered in the TERRITORY, it being impossible to place an order whose delivery address is located outside the TERRITORY.

The PRODUCTS will be dispatched to the delivery address (es) indicated by the CUSTOMER in the order procedure. 

Delivery time:

The deadline for preparing an order and establishing the invoice, prior to the dispatch of the PRODUCTS in stock, is mentioned on the WEBSITE. These deadlines shall be understood to exclude weekends and public holidays.

An email will be automatically sent to the CUSTOMER when the PRODUCTS are dispatched, provided that the email address given when the form was sent is correct

Delivery time and costs:

During the ordering process, the SELLER shall indicate to the CUSTOMER the delivery times and possible delivery methods for the PRODUCTS purchased.

The delivery costs will be calculated according to the delivery method.

The amount of these costs shall be due by the CUSTOMER in payment separate from that of the PRODUCTS purchased.

Details of delivery times and costs will be detailed on the WEBSITE

Methods of DELIVERY:

The package will be delivered to the CUSTOMER upon signature and presentation of his/her identity document.

In the event of absence, the CUSTOMER will be notified so that he/she can collect the PRODUCT from the nearest post office.

DELIVERY problems:

The CUSTOMER will be informed of the delivery date set at the time of the choice of carrier, at the end of the online ordering procedure, before confirming the order.

It is specified that deliveries will be made within thirty (30) days at the latest. In the event of non-delivery, the CUSTOMER must request the SELLER to deliver within a reasonable period of time, failing which the CUSTOMER may terminate the contract.

The SELLER shall reimburse the CUSTOMER, without undue delay from the date of receipt of the cancellation letter, the total amount paid for the PRODUCTS, including taxes and delivery costs, by the same means of payment used by the CUSTOMER to purchase the PRODUCTS.

The SELLER shall be responsible for the delivery of the PRODUCT to the CUSTOMER. It should be noted that the CUSTOMER has a period of three (3) days to notify the carrier of any damage or partial loss detected during delivery.