TERMS & CONDITIONS OF USE

These general conditions of sale (hereinafter the "General Conditions") shall apply to any purchase made by an Internet user / natural person (hereinafter the "CUSTOMER") on the website paulasilvan.com (hereinafter the "WEBSITE") to Paula Silván, Personal, with registered office in Valencia (Spain / Spain) and NIF number 85090700S and email: info@paulasilvan.com (hereinafter the "SELLER").

IMPORTANT

Any order placed on the WEBSITE necessarily implies the unreserved acceptance by the CUSTOMER of these General Conditions.

Article 1. Definitions

The terms used below have, in these General Conditions, the following meaning:

  • «CUSTOMER»: refers to the co-contractor of the SELLER, who guarantees to be a consumer as defined by Spanish law and jurisprudence. For these purposes, it is expressly provided that the CUSTOMER acts outside any usual or commercial activity.
  • «DELIVERY»: refers to the first delivery of the PRODUCT ordered by the CUSTOMER to the delivery address indicated in the order.
  • «PRODUCTS»: refers to all the available products on the WEBSITE.
  • «TERRITORY»: refers to SPAIN.

Article 2. Purpose

The present General Conditions regulate the sale of the SELLER's PRODUCTS to its CUSTOMERS.

The CUSTOMER is clearly informed and acknowledges that the WEBSITE is intended exclusively for consumers. Professionals must contact the SELLER's sales department in order to be able to benefit from specific contractual terms and conditions.

If the CUSTOMER does not accept these terms and conditions, please refrain from continuing to use our WEBSITE.

Article 3. Acceptance of the general conditions

The CUSTOMER undertakes to carefully read these General Conditions and accepts them before proceeding to the payment of the order of the PRODUCTS placed on the WEBSITE.

The present General Conditions are included at the bottom of each page of the WEBSITE by means of a link and must be consulted before being able to place an order. The CUSTOMER is invited to carefully read, download and print the General Conditions and to keep a copy.

The SELLER advises the CUSTOMER to read these General Conditions when placing a new order, being the latest version of these General Conditions applicable to each of them.

By clicking on the first button to place the order and on the second button to confirm the order, the CUSTOMER acknowledges having read, understood, and accepted these General Conditions without limitations or conditions.

Article 4. Purchasing products on the WEBSITE.

In order to purchase any PRODUCT, the CUSTOMER must be over 18 years of age and have sufficient legal capacity, or if a minor, be able to justify the permission of their legal representatives.

The CUSTOMER is invited to provide the necessary information to identify him/her, by completing the available form on the WEBSITE. The sign (*) indicates the mandatory fields that must be filled in by the CUSTOMER in order for the order to be processed by the SELLER.

The CUSTOMER can verify on the WEBSITE the status of his/her order. The tracking of the DELIVERY can be carried out, if necessary, online by certain carriers. The CUSTOMER can also contact the SELLER's sales department at any time by email at info@paulasilvan.com, in order to obtain information about the status of his/her order.

The information provided by the CUSTOMER to the SELLER at the time of placing the order must be complete, accurate, and up to date. The SELLER reserves the right to request the CLIENT to confirm, by any appropriate means, his/her identity, his/her eligibility, and the information provided.

Article 5. Orders

Article 5.1 Characteristics of the PRODUCTS

The SELLER shall endeavor to present as clearly as possible the main characteristics of the PRODUCTS ( based on the information files available on the WEBSITE) and the mandatory information that the CUSTOMER must receive in accordance with the applicable rights. 

The CUSTOMER undertakes to carefully read this information before placing an order on the WEBSITE.

The SELLER reserves the right to modify the selection of PRODUCTS available on the WEBSITE, in particular in the event of problems encountered with its suppliers.

Unless expressly otherwise stated on the WEBSITE, all the PRODUCTS sold by the SELLER are new and comply with the European legislation and with the standards applicable in Spain.

Article 5.2. Order procedure

PRODUCT orders are placed directly on the WEBSITE. To place an order, the CUSTOMER must follow the steps described below (however, depending on the browser used by the Customer, these may vary slightly).

5.2.1. Selection of the PRODUCTS and purchasing options.

The CUSTOMER must select the PRODUCT(s) of his/her choice by clicking on the PRODUCT(s) chosen and selecting the desired characteristics and quantities. Once the PRODUCT has been selected, the PRODUCT will be saved in the CUSTOMER's shopping cart. The latter will then be able to add as many additional PRODUCTS as he/she wishes.

5.2.2. Orders

Once the PRODUCTS have been selected and saved in his basket, the CUSTOMER shall click on the basket and verify that the contents of his order are correct. If the CUSTOMER has not done so yet, he/she will then be invited to identify him/herself or to register.

Once the CUSTOMER has validated the contents of the basket and has logged in/registered, an automatically completed online form will appear with a summary of the price, the applicable taxes, and, if applicable, the delivery costs.

The CUSTOMER is invited to verify the content of his order (including the quantity, the characteristics and the references of the PRODUCTS ordered, the billing address, the means of payment, and the price) before validating its content.

The CUSTOMER may then proceed to pay for the PRODUCTS by following the instructions provided on the WEBSITE and provide all the information necessary for the invoicing and DELIVERY of the PRODUCTS.

For PRODUCTS with different options available, their specific references appear when the correct options have been selected. The orders placed must include all the information necessary for the order to be processed correctly.

The CUSTOMER must also select the chosen delivery method.

5.2.3. Acknowledgment of receipt

Once all the steps described above have been completed, a confirmation of the receipt of the CUSTOMER's order will appear on the WEBSITE. A copy of the acknowledgment of receipt of the order will be automatically sent to the CUSTOMER by email, provided that the email address communicated in the form is correct.

The SELLER will not send an order confirmation by postal or telematic mail.


5.2.4. Billing

Through the order, the CUSTOMER must provide the information necessary for invoicing (the sign (*) indicates the mandatory fields that must be filled in for the CUSTOMER's order to be processed by the SELLER).

The CUSTOMER must also clearly indicate all information relating to the ORDER, in particular the exact DELIVERY address, as well as any possible access code to the DELIVERY address.

Neither the order receipt that the CUSTOMER has placed online nor the acknowledgment of receipt of the order that the SELLER sends to the CUSTOMER by email shall constitute an invoice.

Whatever the method of order or payment used, the CUSTOMER will receive the original invoice at the time of DELIVERY of the PRODUCTS, inside the package.

5.3. Date of order

The order date is the date on which the SELLER acknowledges receipt of the order online. The deadlines indicated on the WEBSITE do not begin to run until this date.


5.4. Price

For all PRODUCTS, the CUSTOMER shall find on the WEBSITE the prices indicated in euros, including taxes, as well as the applicable delivery costs (depending on the weight of the package, without packaging and gifts, the DELIVERY address, and the carrier or mode of transport chosen).

The prices include in particular the value-added tax (VAT) at the rate applicable on the date of the order. Any change in the rate may be passed on to the PRODUCTS from the date on which it becomes effective.

The applicable VAT rate shall be expressed as a percentage of the value of the PRODUCT sold.

The prices of the SELLER's suppliers are subject to change. Consequently, the price indicated on the WEBSITE may change. They may also be modified in the event of special offers or sales.

The applicable prices shall be those indicated on the WEBSITE on the date the order is placed by the CUSTOMER.


5.5. Availability of PRODUCTS.

The SELLER shall apply "just in time" stock management. 

Consequently, depending on the case, the availability of PRODUCTS will depend on their existence in the SELLER's stocks.

The SELLER undertakes to fulfill orders received subject to the availability of the PRODUCTS.

The unavailability of a PRODUCT shall in principle be indicated on the PRODUCT page in question. The CUSTOMERS may also be informed of the restocking of the PRODUCT by the SELLER.

In any case, if the unavailability of the PRODUCT has not been indicated at the time of the order, the SELLER undertakes to inform the CUSTOMER without delay if the PRODUCT is unavailable.

The SELLER may, at the request of the CUSTOMER:

Ship all the PRODUCTS together, as soon as the unstocked PRODUCTS are available again.

Proceed with a partial shipment of the PRODUCTS available at that time, and ship the rest of the order when the others are available, with express mention of the additional transport costs that may arise.

To propose an alternative PRODUCT of equivalent quality and price, accepted by the CUSTOMER.

If the CUSTOMER decides to cancel his order for unavailable PRODUCTS, he will be reimbursed for all sums paid for such PRODUCTS within thirty (30) days of payment.

Article 6. Right of withdrawal

The modalities of the right of withdrawal are set out in the "withdrawal policy", available at

Annex 1 to these General Conditions and accessible at the bottom of each page of the WEBSITE via hyperlink.

Article 7. Payment

7.1. Means of payment:

The CUSTOMER may pay for his/her PRODUCTS online on the WEBSITE using the means of payment proposed by the SELLER.

The CUSTOMER guarantees to the SELLER that he/she has all the authorizations required for the means of payment chosen.

The SELLER shall take all necessary measures to ensure the security and confidentiality of the data transmitted online during the online payment process on the WEBSITE.

It is specified that all information relating to the payment made is transmitted to the WEBSITE's bank and is not processed on the WEBSITE.

7.2. Date of payment:

In the event of a single payment by credit card, the CUSTOMER's account shall be debited at the time of ordering the PRODUCTS on the WEBSITE.

In case of partial DELIVERY, the total amount will be debited from the CUSTOMER's account without delay at the time the first package is shipped. If the CUSTOMER decides to cancel his order for unavailable PRODUCTS, the refund will be made in accordance with the last paragraph of article 5.5 of these General Conditions.

7.3. Delays or refusal of payment:

If the bank refuses to debit a credit card or other means of payment, the CUSTOMER shall contact the SELLER's Customer Service in order to pay for the order by any other valid means of payment.

In the event that, for whatever reason, opposition, refusal, or other, the transmission of the cash flow due by the CUSTOMER is impossible, the order will be cancelled and the sale automatically terminated.

Article 8. Evidence and file.

Any contract concluded by the CUSTOMER corresponding to an order exceeding €120 (taxes included) will be archived by the SELLER for a period of 5 years.

The SELLER agrees to archive the information in order to monitor the transactions and to make a copy of the contract at the CUSTOMER's request.

In the event of a dispute, the SELLER will be able to prove that the electronic monitoring system is reliable and guarantees the integrity of the transaction.

Article 9. Transfer of ownership.

The SELLER remains the owner of the delivered PRODUCTS until the moment of full payment by the CUSTOMER.

The above provisions do not preclude the transfer to the CUSTOMER, at the time of receipt by the CUSTOMER or by a third party designated by the CUSTOMER other than the carrier, the risks of loss or damage to the PRODUCTS that are the subject of the reservation of ownership, as well as the risks of damage that may entail.

Article 10. Delivery

The terms and conditions of DELIVERY of the PRODUCTS are those provided for in the "delivery policy" referred to in Annex 2 of these General Conditions and accessible at the bottom of each page of the WEBSITE via hyperlink.

Article 11. Packaging

The PRODUCTS will be packaged in accordance with the transport regulations in force, in order to ensure maximum protection during DELIVERY. CUSTOMERS undertake to respect the same rules when returning the PRODUCTS in accordance with the conditions stated in Annex 1 - Withdrawal policy.

Article 12. Guarantees.

12.1. Guarantee of conformity.

The SELLER undertakes to deliver a PRODUCT in conformity, i.e. suitable for the expected use consisting of a similar good, corresponding to the description provided on the WEBSITE. This conformity also implies that the PRODUCT has the qualities that a buyer may legitimately expect with regard to the public statements made by the SELLER, including promotion and labelling.

In this context, the SELLER is liable for any defects in conformity existing at the time of delivery and for any lack of conformity resulting from the packaging, assembly instructions, or installation when this is carried out under its responsibility.

Any action arising from lack of conformity will be barred after two (2) years from the delivery of the PRODUCT. In the event of non-conformity, the CUSTOMER may request, at his/her choice, the replacement or repair of the PRODUCT. In any case, in the event that the cost of the CUSTOMER's choice is manifestly disproportionate in relation to another option, taking into account the value of the PRODUCT or the importance of the defect, the SELLER may proceed to reimburse the CUSTOMER, regardless of the option chosen by the CUSTOMER.

In the event that replacement or repair is impossible, the SELLER undertakes to refund the price of the PRODUCT 30 days after receipt of the returned PRODUCT and in exchange for the return of the PRODUCT by the CUSTOMER to the following address: Valencia (Spain).

The CUSTOMER is exempted from providing proof of the existence of a defect of conformity of the PRODUCT during the six (6) months following the delivery of the goods.

It is specified that this legal guarantee of conformity applies independently of the commercial guarantee, if any, on the PRODUCTS.

12.2. Warranty for hidden defects

The SELLER undertakes to guarantee the hidden defects of the PRODUCT sold which are likely to render it defective for the use for which it should be intended, or which diminish it in such a way that the CUSTOMER would not have purchased it or would have paid a lower price if he/she had known about it.

This warranty allows the CUSTOMER, who can prove the existence of a hidden defect, to choose between reimbursement of the price of the PRODUCT if it is returned or reimbursement of part of the price if it is not returned.

In the event that replacement or repair is impossible, the SELLER undertakes to refund the price of the PRODUCT within thirty (30) days of receipt of the returned PRODUCT and in exchange for the return of the PRODUCT by the CUSTOMER to the following address: Valencia (España / Spain).

The resulting action for hidden defects must be brought by the CUSTOMER within two (2) years from the discovery of the defect.

Article 13. Liability.

The responsibility of the SELLER can in no case be established in case of non-execution or bad execution of the contractual obligations attributable to the CUSTOMER, at the time of carrying out his order.

The SELLER may not be held responsible, or be considered in breach of the General Conditions, for any delay or non-execution, when the cause of the delay or non-execution is linked to a case of force majeure or of an accidental event as defined by the jurisprudence of the Spanish Courts.

It is also specified that the SELLER does not control the websites that are directly or indirectly linked to the WEBSITE. Consequently, it is excluded, to the extent permitted by law, from any liability related to the information published therein.

Hyperlinks to these websites are provided for information purposes only and do not imply any guarantee as to their content.


Article 14. Personal data


The SELLER collects the personal data of its CUSTOMERS through the WEBSITE, including through the use of cookies. CUSTOMERS can disable cookies by following the instructions provided by their browsers. More information on our cookie policy is provided in Article 15 of these General Terms and Conditions of Sale.

14.1 Data controller:

The SELLER, with registered office at C/ Buen Orden, 8 - 46008 - Valencia - Spain.

14.2 Collection of your data:

The data we have about you are those that you have initially provided to us and those that are generated during the relationship and interactions.

14.3 Purposes of processing:

The data collected by the SELLER will be used for the purpose of processing your orders placed through the WEBSITE, managing the CLIENT's account, analyzing your orders and, sending you mailings for promotional purposes, newsletters, promotional offers, and/or information about products and services similar to those purchased, unless the CLIENT does not wish to receive such communications from the SELLER.

CUSTOMERS may object to receiving promotional e-mails at any time by logging into their account or by clicking on the hyperlink provided for this purpose under each offer received by email, or by sending an email to the Data Protection Officer.

14.4 Legal basis for processing:

The processing of the CUSTOMER's personal data related to the maintenance of its relationship with the SELLER as a customer is legitimated as being necessary to comply with the contractual obligations arising from this relationship.

The processing of the CUSTOMER's personal data for the sending of promotional information about products and services of the SELLER similar to those initially contracted with the CUSTOMER, responds to a legitimate interest of the SELLER and is authorized by the regulations in force.

14.5 Recipients:

The data may be communicated, in whole or in part, to the SELLER's service providers involved in the order. For commercial purposes, the SELLER may transfer the names and coordinates of its CUSTOMERS to its partners, provided that the CUSTOMERS have given their prior agreement at the time of their registration on the WEBSITE.

The SELLER will specifically ask the CUSTOMERS if they want their personal data to be disclosed, they may change their mind at any time by contacting the SELLER. The SELLER may also ask its CUSTOMERS if they wish to receive commercial information from its partners.

14.6 International transfers:

The SELLER has contracted the services of technology providers located in countries that do not have regulations equivalent to European regulations ("Third Countries").

These suppliers have signed with the SELLER the confidentiality and data processing contracts required by the regulations for suppliers located in Third Countries, applying the necessary guarantees and safeguards to preserve the privacy of the CUSTOMER.

In particular, in reference to the adequate or appropriate guarantees, i.e. Privacy Shield, etc.

14.7 Retention period:

The personal data will be kept as long as the CUSTOMER maintains the relationship with the SELLER and, after the termination of such relationship for any reason, during the applicable legal statute of limitations.

In this case, they will be processed for the sole purpose of proving compliance with the legal or contractual obligations of the SELLER. At the end of said prescription periods, the CUSTOMER's data will be deleted or, alternatively, anonymized.

14.8 Rights:

In accordance with Regulation (EU) 2016/679 on the Protection of Personal Data, the CUSTOMER benefits from a right of access, rectification, opposition (on legitimate grounds), and the deletion, portability, and/or limitation of this personal data. Likewise, the CUSTOMER will also have the right to withdraw his consent at any time for processing based on consent, without affecting the lawfulness of the processing based on consent prior to its withdrawal.

You may exercise these rights by sending an email to the address: info@paulasilvan.com, or by sending a post mail to C/Buen Orden 8. 46008. Valencia (España / Spain).  It is specified that the CUSTOMER must be able to justify his/her identity, either by scanning an identity card or by sending a photocopy thereof to the SELLER.

Also, if the CUSTOMER considers that the processing of his/her personal data violates the regulations or his/her privacy rights, he/she can present a complaint:

- Before the Spanish Data Protection Agency, through its electronic headquarters, or its postal address.

Article 15. Cookies policy

A cookie is a file that is downloaded to your computer when you access certain websites. Cookies allow a website, among other things, to store and retrieve information about the browsing habits of a user or their computer and, depending on the information they contain and the way you use your computer, they can be used to recognize the user.

This WEBSITE uses its own cookies and third-party cookies.

Specifically, the third-party service providers with which we have contracted a service for which the use of cookies is necessary are:

Name of the provider.

Purpose of the cookie.

Description of the purpose of the cookie.


You can allow, block or delete the cookies installed on your computer by configuring the browser options installed on your computer. If you do not allow the installation of cookies on your browser, you may not be able to access some of the sections of our website.

Article 16. Complaints

The SELLER will provide the CUSTOMER with a "Customer Helpline" at the following email: info@paulasilvan.com. Any written complaint from the CUSTOMER must be sent to the following postal address: C/ Buen Orden 8. 46008. Valencia (Spain).

Article 17. Intellectual property

All visual and sound elements of the WEBSITE, including the underlying technology used, are protected by copyright, trademark rights, or patents.

These elements are the exclusive property of the SELLER. Any person who edits a website and wishes to create a direct hyperlink to the WEBSITE must request authorization from the SELLER in writing.

This authorization from the SELLER shall not in any case be final. This hyperlink must be removed at the SELLER's request. Hyperlinks to the WEBSITE using techniques such as framing or in-line linking are strictly prohibited.

Article 18. Validity of the General Conditions

Any change in the legislation or regulations in force, or any decision by the competent court invalidating one or more clauses of these General Terms and Conditions shall not affect the validity of the remaining clauses of these General Terms and Conditions.

Such modification or decision shall in no case authorize the CUSTOMERS to derogate from these General Terms and Conditions.

All conditions not expressly dealt with in the present Terms and Conditions shall be regulated in accordance with the customs of the retail trade sector.

Article 19. Modifications to the General Conditions

The present General Conditions apply to all purchases made online on the WEBSITE, as long as the WEBSITE is available.

The General Terms and Conditions shall be dated precisely and may be modified and updated by the SELLER at any time. The applicable General Terms and Conditions shall be those in force at the time of the order.

The modifications made to the General Conditions shall not apply to PRODUCTS already purchased.

Article 20. Jurisdiction and applicable law

THESE GENERAL CONDITIONS AND THE RELATIONSHIP BETWEEN THE CUSTOMER AND THE SELLER SHALL BE GOVERNED BY SPANISH LAW.

IN THE EVENT OF LITIGATION, ONLY THE SPANISH COURTS SHALL HAVE JURISDICTION.

Likewise, prior to any recourse to arbitration or in court, negotiation between the parties shall prevail in a spirit of loyalty and good faith in order to reach an amicable agreement to resolve any dispute relating to this contract, including its validity.

The party wishing to initiate the negotiation process shall inform the other party by registered letter with acknowledgment of receipt indicating the elements of the dispute.

If at the end of a period of fifteen (15) days, the parties are unable to reach an understanding, the disputes will be submitted to the jurisdiction set out below.

During the negotiation process and until its completion, the parties are prohibited from taking any legal action against each other for the dispute under negotiation. As an exception, the parties shall be authorized to resort to the jurisdiction of interim injunctions or the initiation of a procedure does not entail the waiver by the parties of any amicable settlement clause, unless they expressly wish otherwise.

ANNEX 1

WITHDRAWAL POLICY

Principle of withdrawal

As a matter of principle, the Customer has the right to return the PRODUCT to the SELLER or to a person designated by the latter, without undue delay, and no later than fourteen (14) days following the communication of its notice of withdrawal, unless the SELLER proposes to take back the PRODUCT itself.

Withdrawal period:

The withdrawal period expires fourteen (14) calendar days after the day on which the CUSTOMER, or a third party other than the carrier and designated by the CUSTOMER, takes possession of the PRODUCT.

In the event that the CUSTOMER has ordered several PRODUCTS in a single ORDER giving rise to several DELIVERIES (or in the event of an order for a single PRODUCT delivered in several batches), the withdrawal period shall expire fourteen (14) calendar days after the day on which the CUSTOMER, or a third party other than the carrier and designated by the CUSTOMER, takes possession of the last PRODUCT delivered.

If the CUSTOMER's order contains several PRODUCTS and these PRODUCTS are delivered separately, the withdrawal period shall expire fourteen (14) calendar days after the day on which the CUSTOMER, or a third party other than the carrier and designated by the customer, takes possession of the last PRODUCT delivered.

Notification of the right of withdrawal:

To exercise its right of withdrawal, the CUSTOMER must notify its decision to withdraw by means of a declaration made in an unequivocal manner (for example, by letter sent by post, fax or e-mail) to: Valencia (España / Spain) or info@paulasilvan.com

For this purpose, you may also use the following form :

WITHDRAWAL FORM

To the attention of [*] (*coordinates of the SELLER)

Telephone number of the SELLER :

SELLER's e-mail address :

I hereby notify you of my withdrawal from the contract concerning the sale of the following PRODUCT:

Reference of the PRODUCT :

Invoice number :

No. of the order certificate :

- Ordered on [____________]/Received on [________________].

- Means of payment used :

- Name of the CUSTOMER and, if applicable, of the beneficiary of the order:

- Address of the CUSTOMER :

- Delivery address :

- Signature of the CUSTOMER (except in the case of transmission by post) : Signature of the CUSTOMER (except in the case of transmission by mail)

- Date


In order for the right of withdrawal to be respected, the CUSTOMER must send his communication concerning the exercise of the right of withdrawal before the expiry of the deadline.

Effects of withdrawal:

In the event of withdrawal by the CUSTOMER, the SELLER undertakes to reimburse all sums paid, including delivery costs (with the exception of any additional costs arising from the CUSTOMER's choice of a mode of transport other than the standard one offered by the SELLER) without undue delay and, in any event, no later than fourteen (14) calendar days after the day on which the SELLER was informed of the CUSTOMER's wish to withdraw.

The SELLER will proceed with the reimbursement using the same means of payment as the one used for the initial transfer, unless the CUSTOMER expressly agrees to a different means, in which case, this reimbursement will not entail any cost for the CUSTOMER.

The SELLER may defer reimbursement until receipt of the goods or until the CUSTOMER shows proof of having dispatched the goods, the date withheld shall be the earlier of these two.

Methods of return:

The CUSTOMER shall, without undue delay and, in any event, at the latest within fourteen (14) days following communication of its decision to withdraw from this contract, return the goods to C/ Buen Orden 8. 46008. Valencia (España / Spain)

This deadline is understood to be respected if the CUSTOMER sends the PRODUCT before the expiry of the fourteen (14) days.

Return costs:

The CUSTOMER shall be responsible for the direct costs of shipping.

Condition of the returned good:

The PRODUCT must be returned in accordance with the SELLER's instructions and including all the accessories delivered.

The CUSTOMER shall not be held liable except for any depreciation of the goods resulting from handling other than that resulting from normal use of the PRODUCT.

In other words, the CUSTOMER has the possibility of testing the PRODUCT but cannot be held liable if it is the result of handling other than ordinary use of the PRODUCT.

Packaging:

The PRODUCTS are packaged in accordance with the transport regulations in force in order to ensure maximum protection during DELIVERY. The CUSTOMER must respect the same rules when returning them. In this respect, the CUSTOMER may return the PRODUCT that does not suit him/her in its original packaging and in good condition, ready for remarketing.

Exclusion of the right of withdrawal:

The right of withdrawal is excluded in the following cases:

- Supply of goods or services whose price depends on the fluctuations of the financial market.

- Supply of goods made to customer specifications or clearly personalized.

- Supply of goods that are likely to deteriorate or expire quickly.

- Supply of audio or video recordings or sealed programs that have been discarded after delivery.

- Newspapers or magazines (except for subscription contracts).

- Provision of accommodation services for purposes other than residential, transport of goods, car hire, catering or services linked to leisure activities if the offer provides for a specific date of execution.

- Supply of goods which by their nature require to be combined with other products.

- Supply of sealed goods that cannot be reshipped for protection reasons.

- Supply of alcoholic beverages whose price has been agreed at the time of conclusion of the sales contract, whose delivery can only be made after 30 days and whose value depends on market fluctuation, and is not influenced by the SELLER.

- Supply of a number of contents not supplied in the dematerialized form if performance has begun with the prior agreement of the consumer, who has also acknowledged that he will lose his right of withdrawal.

- Contracts concluded at public auctions.

ANNEX 2

DELIVERY POLICY

Delivery area:

The PRODUCTS can only be delivered in the TERRITORY, it being impossible to place an order

whose delivery address is located outside the TERRITORY.

The PRODUCTS will be dispatched to the delivery address(es) indicated by the CUSTOMER in the order procedure.

Delivery time:

The deadline for preparing an order and establishing the invoice, prior to the dispatch of the PRODUCTS in stock, is mentioned on the WEBSITE. These deadlines shall be understood to exclude weekends and public holidays.

An email will be automatically sent to the CUSTOMER when the PRODUCTS are dispatched, provided that the email address given when the form was sent is correct.

Delivery time and costs:

During the ordering process, the SELLER shall indicate to the CUSTOMER the delivery times and possible delivery methods for the PRODUCTS purchased.

The delivery costs will be calculated according to the delivery method.

The amount of these costs shall be due by the CUSTOMER in payment separate from that of the PRODUCTS purchased.

Details of delivery times and costs will be detailed on the WEBSITE.

Methods of DELIVERY:

The package will be delivered to the CUSTOMER upon signature and presentation of his/her identity document.

In the event of absence, the CUSTOMER will be notified so that he/she can collect the PRODUCT from the nearest post office.

DELIVERY problems:

The CUSTOMER will be informed of the delivery date set at the time of the choice of carrier, at the end of the online ordering procedure, before confirming the order.

It is specified that deliveries will be made within thirty (30) days at the latest. In the event of non-delivery, the CUSTOMER must request the SELLER to deliver within a reasonable period of time, failing which the CUSTOMER may terminate the contract.

The SELLER shall reimburse the CUSTOMER, without undue delay from the date of receipt of the cancellation letter, the total amount paid for the PRODUCTS, including taxes and delivery costs, by the same means of payment used by the CUSTOMER to purchase the PRODUCTS.

The SELLER shall be responsible for the delivery of the PRODUCT to the CUSTOMER. It should be noted that the CUSTOMER has a period of three (3) days to notify the carrier of any damage or partial loss detected during delivery.